AUXIA DECISIONING

The engine behind every customer decision

Auxia Decisioning makes a real-time, one-to-one call for every customer on every request, using first-party and session data.
user
Alex Morgan
travel enthusiast
frequent flyer
Sam Chen
Everyday spender
groceries, gas
Jordan Reeves
premium lifestyle
fine dining
ingest
ingest
page_view
JFK→LHR
search
flights
scroll
hotels
cart
prem. econ.
transactions
page_view
JFK→LHR
search
flights
scroll
hotels
cart
prem. econ.
attributes
page_view
JFK→LHR
search
flights
scroll
hotels
cart
prem. econ.
decisions
Ranked Offers
1
5x on Bluewing fli...
0.94
2
4x Marlow points
0.88
3
$200 travel credit
0.79
4
$85 TSA PreCheck
0.71
5
Centurion Lounge
0.66
6
Hertz Gold 4x
0.61
7
$100 hotels credit
0.58
8
FX fee waiver
0.54
9
Priority Pass
0.49
10
Global Entry credit
0.46
11
Uber Cash $15/mo
0.42
12
Clear Plus credit
0.38
content
travel
0.94
5x on Bluewing flights
Selected for Alex from
312 candidates
Pick
hotel
0.88
4x Marlow points
Earn on eligible stays
credit
0.79
$200 travel credit
Annual statement credit
security
0.71
$85 TSA PreCheck
Annual statement credit
experience
Auxia をご利用いただいているパートナー企業様

ingest

Your data in, model-ready features out

Connect your data

Batch or real time: Auxia ingests event, attribute, and campaign data from your warehouse, CDP, and live sessions, so decisions use the full picture.

Make it model-ready

Deep learning and LLMs turn raw data and structured content data like headlines, images, and offers into model-ready features automatically, so you skip the data-science work a feature store usually takes.

Keep privacy first

PII is filtered on the way in, so personalization runs without exposing sensitive data.

Goals and Guardrails

Control the customer experience

True 1:1, not segments

Auxia chooses content, offer, channel, and timing for each person from up to ~10,000 signals per decision, giving each customer their own experience.

Multi-goal optimization

Balances activation, retention, cross-sell and win-back goals across every channel and customer at once, so a win-back offer is never cannibalized by an unrelated upsell.

Define the Content and Surfaces

Creatives that keep pace with enterprise scale.

Customize every surface and channel

In-app, push, email, SMS, and on any other owned property, so decisions find your customer wherever they are.

Pull or create hundreds of variants

Past creatives guide new messaging, imagery, and product combinations, so personalization never slows production.

Work across your stack

Bring personalization into your various systems of activation (Braze, SFMC, Adobe)

Decisioning

Deliver 1:1, personalized experiences

Multi-model orchestration and optimization

Analyze customer signals and other data using multiple competing models

Rank, score, predict

Find and have Auxia deliver the next best action for a user

Real time, at enterprise scale

500 million decisions a day, each returned in roughly 100 milliseconds, so personalization holds at the volume of your entire user base

prove

Measure the impact you actually caused, and prove it with data

Uplift against a control

Every decision is measured against an embedded global control group, giving precise counterfactuals, so you can show the revenue the program actually caused, not just raw conversions.

Bespoke reporting on demand

Ask natural language questions and get custom charts and specifics returned. Popular reports are saved so insight doesn’t wait on a report build.

Compare variants head to head

Tracks views, clicks, and CTR per variant, so you always know what’s working and what to cut.

compound

The engine gets sharper the longer it runs.

Learns from every interaction

Results feed back into the models automatically, boosting conversion, engagement, and revenue for the programs you already run.

Surfaces what you'd miss

Signals you wouldn't have known to look for are pushed to you unprompted, so things like unusual drops or standout segments aren't ignored but acted upon.

A context layer 200 billion decisions deep

Auxia records every decision and the reasons behind it. Compounded judgment helps marketers launch new campaigns in days, not weeks.

Built for revenue-critical decisions across brands and regions

Auxia partners with your teams, ensuring every touchpoint is on-brand and approved before being delivered to customers or prospects.
Guardrails you set
Role-based access
QA and preview testing
Explainable decisions

use cases

Engage customers across the lifecycle

Onboarding and activation
Engage new users to reach value faster and deepen product usage
Engagement
Surface the right perk, milestone, or offer to keep members coming back.
Cross-sell and upsell
Move customers to the right upgrade, add-on, or other product when ready.
Retention
Spot at-risk customers and give them a reason to stay or come back.
MUFGは総資産400兆円超、40か国以上で展開する世界有数の総合金融グループです。(同グループの三菱UFJ銀行での活用実績があり、MUIPより出資)
400兆+
総資産
NTTドコモは日本最大の携帯電話事業者で、9,000万人以上の加入者にサービスを提供し、年間売上高は6兆円超に上ります。
1億人+
dポイントクラブ会員
Assurantは、年間売上高が100億ドルを超えるフォーチュン500の保険会社であり、世界中の何百万もの顧客にリスク管理と保護サービスを提供しています。
$10B+
年間収入
コムキャストは、3,000万人以上のブロードバンド顧客にサービスを提供し、Xfinity、NBCUniversal、Skyなどのブランドポートフォリオを通じて何億人もの視聴者にリーチしている通信およびメディアの世界的リーダーです。
30M+
ブロードバンドのお客様
メルカリは、主に日本と米国で2,000万人以上のユーザーを抱える世界最大のC2Cマーケットプレイスを運営しています。
20M+
ユーザー
アトラシアンはグローバルなSaaS企業で、JiraやConfluenceなどのコラボレーション・開発ツールを通じて、30万社以上の顧客と数百万人のユーザーにサービスを提供しています。
300K+
顧客
ガーディアンは、世界中の月間6,000万人以上の読者に読まれている国際的な報道機関で、何百万人もの有料サポーターに支えられています。
115M
月間読者数

Auxia Decisioning

The engine that personalizes every customer experience that Agent Studio ships, one real-time decision at a time.